How to Measure
2.The product you want to send back should be in same condition as once it sent out and it should not be worn out or washed and the label should be attached.
3.We are responsible or partially responsible for all the following defective items within 30 days: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, and major difference between the photographed product and the product that you have received.
4.Do not accept any complaints and indemnities due to the wrong size by personal reason.
5.We can allow the return once we have received all information in point. The customer is responsible for the return shipping charges.
6.No exchange or return on promotional items.
30 Days Return Warranty
I Return Process
To guarantee a fast and smooth warranty process:
II Return Policy
- Do not accept any complaints and indemnities due to the wrong size by personal reason.
- No exchange or return on promotional items.
III Exchange& Refund
Ⅳ Shipping Fee
floryclothe is not liable for problems under the following:
Size doesn't fit
Customer‘s subjective factors and just dislikes the item.
Ⅴ Package Returned
- Please inform us the return tracking number after you returned your items.
Generally, the refund amount will reach the account within 1-8 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Flash sale products, Special offer products, Jewelry are not covered by warranty and non-returnable.
3. Return items must be received in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
4. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post office to avoid tax when it arrives in our country.
7. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
8. Please also do not mail any envelopes to the return address for inquiry, we will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system or online chat!
Am I allowed to return or exchange the order?
You can return or exchange within 30 days of receipt for most items in new condition.
30 Days easy Return & Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return & exchange within 30 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.
We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.
What if my package was refused or was undeliverable?
Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.