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About Klarna

Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.

Below are the supported payment methods:

  • Financing

    Apply for monthly financing during checkout. It’s a simple, 2-step application process with an instant decision. When approved, you can manage your payments and get payment reminders in the Klarna app.

          *This payment method is only valid in Austria and Finland
  • Pay in 30 days

    Pay for your order after you have received it. Make your purchase today and start enjoying what you’ve ordered right away. Pay up to 30 days later and enjoy payment empowerment and peace of mind. 

          *This payment method is only valid in Austria, Finland and the Netherlands
  • Pay Now

    Pay directly with your card or bank account and always keep full control over your purchases. Fast, safe and easy. Smoooth.

          *Pay Now includes Sofort, Direct Debit, Pay by card three payment methods:
            Sofort - only valid in Austria, Belgium, Finland and the Netherlands
            Direct Debit - only valid in Austria
            Pay by card - only in Spain, France, Ireland, Italy, Netherlands and Poland
  • Pay in 3 interest-free payments

    Split your purchase into 3 interest-free payments so you can spread the cost of your purchase over time. The first payment is taken when the order is processed and the remaining 2 payments are automatically taken every 30 days from a bank account, a credit or debit card of your choice. With Klarna, you have the flexibility to shop without added interest.

          *This payment method is only available in Spain, France, Ireland, Italy, the Netherlands and Poland

    How to shop with Klarna

    How to shop with Klarna

    The best way to shop.

    See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login/. If you need any help, our Customer Service is there for you.

    Safe and secure.

    Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.

    Frequently Asked Questions

    Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/de/kundenservice/ or by downloading the Klarna app.

    1. I received an invoice that I have already paid. What should I do?

    Check if the invoice amount has been debited from your bank account and if Klarna was the recipient of the payment. If your payment has not been booked despite the correct information, log into your Klarna account and select „Report a problem" to pause your bill. If you made the payment directly to the retailer, please make another payment to Klarna and contact the retailer for a refund.

    1. I have not received my order. What happens to my invoice?

    Your invoice does not need to be paid if you have not received your order. If the payment date is approaching and you still have no information about the status of the delivery, contact the retailer. Log into your Klarna account and select „Report a problem” to pause your invoice until your order arrives.

    1. The amount on my invoice is incorrect. What should I do?

    If the invoice amount does not match your order, please contact the retailer directly to correct your purchase amount. Log into your Klarna account and select „Report a problem” so that your invoice will be paused until it has been corrected.

    1. I want to make a return. What should I do?

    Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select „Report a return” so that your invoice is paused. As soon as the retailer has registered your return, you will receive an adjusted invoice.

    About Klarna

    Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience. Klarna has 5.000 employees across 45 countries, and is leading the way for alternative payments by serving 147 million consumers and 400.000+ merchants payment solutions.https://www.klarna.com/international/about-us/

    See Klarna’s Privacy Policy.

    Reference https://www.klarna.com/demo/de/en-DE/info/

    Privacy https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy

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